City hall blog: OC Transpo monitoring Presto fare gate problems in Toronto

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City hall blog: OC Transpo monitoring Presto fare gate problems in Toronto

The Toronto Transit Commission is having problems with fare gates that work with Presto cards. It’s not great news for OC Transpo, since the transit agency in Ottawa uses a similar fare gate made by the same manufacturer.

The Toronto Star reported last week that the TTC paused the installation of fare gates while it works out problems with the hardware and software. There seems to be a high failure rate of the motors in the gates, which is obviously a problem if customers are tapping their Presto cards but the gates don’t open.

In Ottawa, Transpo hasn’t seen any problems with the fare gates installed at four Trillium Line stations.

“OC Transpo is aware of the issue with fare gates in Toronto and is in contact with the supplier, Scheidt & Bachmann,” said Pat Scrimgeour, Transpo’s director of transit systems and planning. “We are monitoring the situation and are interested in the outcome of their investigation as we use a similar but not identical model.”

The last thing Transpo wants is to go through a Presto-related episode, especially in a year where the transit system is going through a major transformation with the start of LRT. Sure, there have been the occasional glitches with Presto, and transit riders have their personal Presto horror stories, but the card system is stable today.

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